Terms & Conditions

GENERAL INFORMATION


This website is provided by:

Buff Jewellery Ltd

59D Caroline Street

Birmingham

West Midlands

B3 1UF

 

Email: hello@buffjewellery.com

If you experience problems with your order or the general use of www.buffjewellery.com, please do not hesitate to contact Buff’s Customer Service:

  • Email: hello@buffjewellery.com

If you have trouble understanding parts of the Terms and Conditions, we recommend that you contact Customer Service before you start shopping on www.buffjewellery.com.

 

IMPORTANT NOTICE

READ THE TERMS AND CONDITIONS CAREFULLY BEFORE YOU ORDER PRODUCTS FROM WWW.BUFFJEWELLERY.COM.

These terms and conditions apply when you order or buy products from this website. The Terms and Conditions may be updated from time to time (for example to reflect changes in technology, our business model, our system capacity, or relevant laws and regulations), and we therefore ask you to accept the Terms and Conditions every time you shop with us. Any reference to "you" or "your" means you as a user of this website, any reference to "we", "us" or "our" means Buff Jewellery.

If you do not accept these Terms and Conditions, you cannot order or purchase products on this website.

You have the right to withdraw from this contract without giving any reason within 14 days after the date on which you or a third party other than the carrier (e.g. Royal Mail) and indicated by you acquires physical possession of the products.

The rules on lack of compliance in the Sale of Goods Act apply to your purchase, which means that you have certain statutory warranties for the products' conformity with the contract. Read more under "Non-conforming products and incorrect products".

 

ORDERING

The online shop is open 24 hours a day but may be closed due to maintenance services. To the extent possible, we try to perform such maintenance services during the night Central European Time.

An order placed on a British public holiday or during the weekend will be processed on the following business day.

After placing your order, you will receive an order confirmation email from Buff which confirms the order and contains order details. This email does not constitute the acceptance of the offer.

We accept the offer either by shipping the products to the address provided by you or by confirming the shipping by an email containing a tracking link. The contract has not been concluded before we have accepted the offer. The payment will be collected after the order has been shipped.

We can only process your order if the delivery address is a residential address or a business address in one of the countries under "Delivery".

Among other things, we reserve the right to cancel the contract of purchase in one of the following situations, without being liable for compensation or other costs:

  • Your payment details are incorrect or cannot be verified
  • Your order is placed with the purpose of committing fraud etc. or placed in connection with a criminal offense or other unlawful activities
  • There is an inadvertent error on this website, such as a payment error or the like

Contracts can only be concluded on this website, by email, or by phone to our customer service. We do not process orders made in letters or faxes.

 

AT WHAT POINT IN THE ORDERING PROCESS AM I BOUND BY MY ORDER?

Before submitting the order, you have the option of changing the information that you have provided including payment information or delivery and billing information. Please be aware, that you can only change your billing information if you are logged in to your Buff user account and create separate addresses. Furthermore, you have the option of making changes to your order or to remove products from your shopping basket.

When you click "Place order" and the receipt appears on your screen, you are bound by the contract of purchase.

If you experience any problems or made a mistake while placing your, please contact our customer service.

Your order has been confirmed when you receive a confirmation email from Buff.

After the conclusion of the contract, the provisions on withdrawal apply, see below.

 

LANGUAGE OF THE CONTRACT

This Contract may only be concluded in English.

 

ACCESS TO THE CONTRACT

You will receive a confirmation of the content of the contract and a copy of these Terms and Conditions by email. We store concluded contracts, including the order confirmation, for a reasonable amount of time, and we recommend that you save these documents as well; they may not necessarily be available on this website subsequently. Please read more under "Order tracking and view history".

 

MEASURES AGAINST FRAUD

In order to protect you and our other customers from fraud and maintain a high level of security for online purchases, we may carry out verification checks. The verification check may comprise the data that you send when ordering, including your address and payment information.

 

3 MEANS OF PAYMENT

We accept the following means of payment:

  • Visa
  • EuroCard/MasterCard
  • American Express
  • Visa Electron
  • Mastercard Direct
  • PayPal

We do not accept other methods of payment.

 

CVV (CREDIT CARD VERIFICATION NUMBER)

If you choose to pay by credit card, you will be asked to enter the card's security code. You will find the three-digit security code on the back of your credit card, usually on the right side of the credit/debit card's back. The security code is necessary for the payment to be processed and for maintaining a high level of security. There may also be other similar safeguards.

 

PAYMENT PROCEDURE

Once your order leaves our warehouse, your payment will be debited on the selected payment service. In some cases, we might reserve the order amount from your money account, but if the order is to be cancelled, your money will be released back to you.

 

4 DELIVERY AND PRICES

All the listed prices for products, delivery costs and other costs include taxes and value added taxes.

Costs relating to delivery, freight or postage may vary and are added to each order.

 

DELIVERY

We deliver to the following countries* with Royal Mail and Parcel Force:

  • Within the UK: 1-3 working days
  • Within the EU: 3-7 working days
  • Outside the EU: 7-10 working days

If you order several items and one or more are out of stock, we will partially ship the products available and inform you via email about the delivery window of the remaining products.

The shipping cost depends on your location:

  • UK: Free delivery
  • Rest of the world: £6.50. Free delivery on orders above £100.00.

We will not be held responsible for any delay or failure to comply with its obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control such as if a package is lost by one of our carriers. This condition does not affect your statutory rights.

We take every care to protect your products during transit. However, should any damage have occurred before you receive the products, please contact our customer service to arrange a replacement of the damaged pieces. If the products have been damaged during transit, please return the jewellery and we will exchange the damaged pieces.


If the package is not picked up and any kind off fee is added, you are responsible for the extra cost and will be charged all costs and expenses associated with the return shipment. This includes freight charges, any extra payments, duties, taxes, levies, fees for Link Logistics a/s prepayments, return charges, any additional fees, etc.

Please note, that in case of delivery outside the UK you are obliged to bear the customs duties and further costs incurred. We are not responsible for knowing the customs policies of other countries than the UK. If you have any questions with regards to the customs regulations in your specific country, please contact your local customs office.

Please note that the risk of loss of or damage to the products passes to you after delivery. If the package appears to be damaged or ripped open, you should refuse to receive the products. If you wish to complain about any lack of conformity, you are required to give notice to us. Please read more under "Non-conforming products and incorrect products".

We reserve the right to change the prices and are not responsible for any printing errors.

 

CURRENCY

The prices on the website are shown in GBP. Please note that a change of country of delivery may influence the price and delivery cost.

5 TERMS OF RETURN

On this website you have the right to return your order within 14 days from the date you receive your items. Follow the procedure below if you wish to return/exchange an order:

  1. Please email your order number to hello@buffjewellery.com to let us know you are returning an item
  2. Make sure to pack the jewellery safely and in its original box and packaging, including any stationary and complimentary gifts 
  3. Return the products to:

Buff Jewellery Ltd
59D Caroline Street

Birmingham

West Midlands
B3 U1F


As a rule, products should be returned in their original packaging. They are to be unused other than for trying them on. If there is evidence that suggests that the jewellery have been used to a degree that decreases the value of the product, you will lose your right to return the products. If the jewellery arrives to us broken, the right of return waives.

We will not bear the direct costs of returning the products, unless the return is a result of our error. In that case please contact customer service who will provide you with further instructions, which will cover the costs associated with returning the products to us.

Our return policy does not affect your statutory rights.

 

REFUND
To prevent fraud, we are only able to refund the amount to the credit card or PayPal account that was used to place the order. We are entitled to retain the refund until we have received the items.

We are not able to refund customs and VAT for orders sent to destinations outside the EU. It should be noted that we will not refund customs and VAT for orders shipped to customers outside the EU, where the deliveries are refused by the customer or because the customer was not home to receive the delivery. All sales taxes will be refunded to customers within the EU.

 

RIGHT TO CLAIM COMPENSATION
If your jewellery breaks due to a production error our life time guarantee will ensure you receive a new piece or have it repaired by us free of charge. Please contact our customer service via email stating your order number, description and photo of the damage.

If the damage is caused through your own fault, a charge to repair or replace may be applied, please send us a photograph to hello@buffjewellery.com of the damage and we will advise a course of action.

We reserve the right to decline unreasonable repairs, returns and exchanges.
If you have questions concerning repairs, please reach out to customer service and we will do our best to help you.

All sales are final.

 

6 NON-CONFORMING PRODUCTS AND INCORRECT PRODUCTS

If your products are non-conforming or we have delivered the incorrect products, please contact our customer service. You are not responsible for costs associated with the return of non-conforming or incorrect products. If you notice the non-conformity or we have delivered incorrect products at the time of delivery, you should refuse to receive the products.

In case of non-conforming or incorrect products, you can choose between the following options:

  • Return the products and receive a refund of the purchase price and cost of postage, once we have processed the returned products,
  • Keep the products and if the value of the products is less than the originally ordered products you will receive a discount for the difference in price.

When contacting customer service, you will be asked to provide the order number, and to describe what is wrong with the products including a picture with a file size under 1 megabyte.

 

7 ACCOUNT

To prevent unauthorized access to your Buff user account, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer. You agree to accept responsibility for all activities that occur under your account or password.

Please take all necessary steps to ensure that your password is kept confidential and secure. You should inform Maria Black if there is any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be, used in an unauthorised manner.

You must ensure that the details which are provided to us are correct at the time of registration.

 

8 OTHER MATTERS

RETENTION OF TITLE
We retain title to the products until receipt of all payments in full.

 

COPYRIGHT AND USE OF THE WEBSITE 
After the purchase, we are still the owner of all intellectual property rights, particularly design rights and copyrights, concerning our products.

You are not entitled to extract and/or reutilise the contents of the website, e.g. through the use of data mining, robots, or similar data gathering and extraction tools.

You must not use the website in any way that causes, or is likely to cause, the website or access to it to be interrupted, damaged or impaired.

 

UPDATING THIS WEBSITE

We do our best to update our website and to ensure that prices, offers, descriptions and other information concerning the products are correct. Typographical errors and errors in prices, offers, descriptions and other information concerning the products may occur.

 

FORCE MAJEURE

We are not responsible for delays or failure to meet our obligations in relation to these Terms and Conditions, if the delay or the non-compliance is due to events beyond our control.

 

THE COMPLETENESS OF THE CONTRACT

These Terms and Conditions constitute the complete terms of the contract between us.

 

INVALIDITY

If one or more of the provisions in the Terms and Conditions are declared fully or partially invalid, the remaining provisions still apply.

 

ASSIGNMENT

We are entitled to assign our rights and obligations under the contract with you to third parties. The standard of the service you receive will not be impaired by the assignment. We will notify you of such possible assignment. By accepting these Terms and Conditions you consent to any such future assignment. At the same time, you agree that from the time when we have given you notification of the assignment, your rights may be claimed only against the third party in question.

 

PRIVACY POLICY AND DATA PROTECTION

We treat your personal data confidentially. Please read our Privacy Policy that explains how we use the personal data that you provide in connection with the ordering procedure, and your use of this website in general.

 

RIGHT TO COMPLAIN

In case you wish to complain about products purchased from us, please contact our customer service.

You may also use the European Commission online complaints register when submitting your complaint. This is particularly relevant if you are a consumer residing in another EU country. You may submit the complaint by using the following link: 
https://ec.europa.eu/info/about-european-commission/contact/problems-and-complaints/how-make-complaint-eu-level/submit-complaint_en 


When submitting the complaint, you must state our email address: hello@buffjewellery.com

 

 

 PRIVACY STATEMENT

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SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?

When you purchase something from our website or pop-up, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.
When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.
Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

SECTION 2 - CONSENT

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at hello@buffjewellery.com or mailing us at:
Buff Jewellery

59D Caroline Street, Birmingham, B3 1UF


SECTION 3 - DISCLOSURE

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment:
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

SECTION 5 - THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

Links
When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECTION 6 - SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.


SECTION 8 - AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.
If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at hello@buffjewellery.com or by mail at
Buff Jewellery
[Re: Privacy Compliance Officer]
59D Caroline Street, Birmingham, B3 1UF

 

Cookies

 

Like most websites, we use “Cookies” to capture certain information about users of our site. “Cookies” are small text files placed on your computer by websites that you visit. Cookies are used in the following ways on our site:

We use Google Analytics in order to tell us which of the pages and links on our website are viewed most often so that we can improve our content. We do include links to external websites, for example to social networks like Instagram or Facebook which may set their own (third party) cookies once linked to. 

By continuing to use this site you consent to the above relevant cookies being set on your computer or other device. Most web browsers allow some control of most cookies through the browser settings. 

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, please visit www.allaboutcookies.org. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout.